STORE POLICY

At Vellura Shapes, we are committed to providing exceptional service and support. Our Customer Care Policy outlines how we assist our valued customers:

1. Customer Support Availability

• Our team is available Monday to Friday, 9 AM – 6 PM (EST) to assist with any inquiries.

• You can reach us via email at support@vellurashapes.com or through our contact form on the website.

• We aim to respond to all inquiries within 24-48 business hours.

2. Order Assistance

• Customers can track their orders using the tracking link provided in their shipping confirmation email.

• If you need to modify your order, please contact us within 12 hours of purchase. Once an order is processed, we cannot make changes.

3. Product Guidance

• We offer detailed size guides and FAQs to help customers choose the right product.

• For additional product inquiries, please check our FAQs page or contact us for recommendations.

4. Customer Satisfaction Commitment

• While all sales are final, we strive to ensure you have a great experience with our products. If you have concerns, reach out and we will do our best to assist.

• We do not tolerate abuse toward our customer service team. Any inappropriate behavior may result in restricted access to support.

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Vellura Shapes respects your privacy and is committed to protecting your personal information.

1. Information We Collect

• When you make a purchase, we collect your name, email, shipping address, and payment details for order fulfillment.

• We may collect non-personal information (such as device type, browser, and site usage) to improve your shopping experience.

2. How We Use Your Information

• To process and fulfill your order, including shipping and tracking updates.

• To send customer service responses and support when needed.

• To provide promotional offers (if opted-in) via email or SMS.

3. Data Security

• We use secure encryption to protect payment details and personal information.

• We never sell or share your personal information with third parties for marketing purposes.

4. Cookies & Tracking

• We use cookies to enhance site functionality and improve user experience.

• You can manage cookie settings in your browser at any time.

5. Privacy Rights

• You can request deletion of your data by contacting support@vellurashapes.com.

• If you no longer wish to receive marketing emails, you can unsubscribe at any time.

By using our website and services, you agree to this Privacy & Safety Policy. If you have any questions, feel free to contact us!

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